We  will accept merchandise in its original and unused condition for refund or exchange within 3 days from date of delivery. We will not do returns on merchandise owned over 3 days.  If merchandise is returned in a damaged or used condition we retains the right of return refusal so please test out and pack your returns with care. Please email sales@bagfactory.ae with your name, order number, and items you wish to return or exchange.

All return costs will be paid for by the customer and are their responsibility. Bagfactory will not assume responsibility for reimbursement or compensation in the event that the return package is lost, stolen, or mishandled. Please insure and track accordingly.

Refunds for returned items are processed in 1-2 business days of the merchandise’s arrival at Bagfactory. Your will receive an email confirmation and the funds will be refunded to the original form of payment. Shipping costs are not included. Please note it may take 1-2 days for your bank to process the refund.